We're looking for talented people to help us grow

Contact Center Training/Quality Specialist Belleville, WI

Here at Duluth Trading we love our products and we love our customers. We pride ourselves on having “real” people answer our phones and provide our customers with the best possible service. We are looking to hire a Training/Quality Specialist to help provide service to our Contact Center Agents.

Here are the basics:

This is a dual role position which provides support to both the training and quality programs. You will be responsible for assisting in planning, coordination, building training programs, and delivery of the training for all CC agents. In this dual role you will also monitor customer calls and provide coaching feedback to the agents on the quality of their customer interaction for improvement.

Qualifications:

• Previous experience in training and development
• Advanced level of skills in Word and Power Point programs
• Advanced skills in web based programs
• Instructional training experience
• Presentation skills
• Coaching skills
• Great communication skills (written and verbal)
• Flexible work schedule as needed

Web and Email Marketing Coordinator Belleville, WI

We are seeking a talented Web and Email Marketing Coordinator to play a key role in the production of Duluth Trading Company’s web and email content. This position will coordinate and execute the development and publishing of digital marketing content, including website, email and other web marketing materials. We are looking for an energetic and motivated individual who has a passion for web marketing and understands the importance of thinking critically and getting the details right.

A sample of the responsibilities:

• Route and publish new products in Duluth’s web content management system (CMS), maintain existing product and category information
• Coordinate creation of custom landing pages with online team as needed to support email and marketing objectives
• Manage all product metadata for search, generate null search reports, create friendly URLs
• Facilitate the production of e-catalogs
• Perform day-to-day execution of email campaign development, QA and deployment processes
• Execute all email promotion set up, load all email assets into email system, trouble shoot potential issues
• Coordinate creative reviews and approvals with cross-functional teams. Facilitate and document feedback and manage handoffs
• Work with email service provider on specifications and development of campaign functionality
• Examine all creative assets to ensure that creative is optimized for delivery and performance and meets creative brief specifications
• Maintain awareness of email marketing trends, technologies and regulatory compliance (e.g. CAN-SPAM) rules

Key Qualities We're Looking For

• Bachelor’s degree or equivalent work experience
• 2+ years email and web marketing experience, preferred
• Working knowledge of HTML and Website Content Management principles
• Ability to collate data and report on email campaign results with suggestions for improvement
• Ability to multitask, work quickly, self-manage troubleshooting of campaign elements
• Strong communication skills
• Must be a detail- and process-oriented, efficient, dependable and a collaborative team player
• Should thrive working in a fast-paced, dynamic environment
• Basic Photoshop editing skills (resizing images) preferred

Outlet Store Associate Belleville, WI

The Store Associate is responsible for providing outstanding guest service, generating sales, cash register transactions (POS), housekeeping, merchandising, signing, pricing, and loss prevention, in adherence to all Company Policy/Store standards.

Now hiring for a flexible part-time associate to work during regular store hours. Days of the week and hours will vary based on the operational needs of the store. Start ASAP.

Apply in person at the store in Belleville, or email an application or resume to resumes@duluthtrading.com.

Retail Store Associate Mt. Horeb, WI

The Store Associate is responsible for providing outstanding guest service, generating sales, cash register transactions (POS), housekeeping, merchandising, signing, pricing, and loss prevention, in adherence to all Company Policy/Store standards.

Now hiring for flexible part-time associates on all shifts (1st, 2nd and weekends). Start ASAP.

Apply in person at the store in Mt. Horeb, or email an application or resume to resumes@duluthtrading.com.

distribution center Belleville, WI

Part-time and full-time help wanted for the following positions in the warehouse:

Creative Production Assistant Belleville, WI

Duluth Trading Company is known for its ingenious work wear and witty advertising. We are looking for such an individual to join our team as a Creative Production Assistant. This position will provide creative, production, logistical and administrative support to creative team members involved in design, illustration and photography while acting as a liaison to marketing and merchandising partners.

Primary Responsibilities Include

• Coordination of all merchandise samples for photo shoots, video shoots and PR requirements
• Act as creative liaison to Merchant/Product groups to ensure integrity of sample management for life cycle of product
• Maintain a product sample log to ensure appropriate sample tracking and to collect data for review in assessing number of samples and sizes required to meet marketing objectives
• Coordinate image/video assets for review upon return from photo shoots. Schedule and coordinate image/video edit reviews
• Assist with the planning/coordination and scheduling of photo shoots, video shoots, talent, vendors and assets

Key Qualities We're Looking For

• Deep understanding of retail merchandise, creative workflow, and photo shoot production
• Associates Degree or equivalent work experience in a related field
• Proficient user of Microsoft Excel and Word. Photoshop and InDesign a plus
• Excellent organizational skills and high level of attention-to-detail
• Self-motivated problem solver
• Able to take direction from multiple internal clients
• Willing to step up as a contributing team member to the Creative Group in a deadline driven environment
• Strong interpersonal and written communication skills

Graphic Designer Belleville, WI

Duluth Trading Company is an omni-channel retailer of ingenious, rugged workwear for men and women with a burgeoning cult following. We are seeking a talented Graphic Designer for our Men's business that can put those talents to task in continuing our authentic brand identity.

Our perfect candidate will have a degree in Graphic Design with at least 2 years of experience. You should be able to use InDesign, Photoshop, Illustrator, and font handling software as well as MS Office Suite. Expertise in preparing various file formats and color management is a must. Must be organized; have a high level of detail and be able to work in a deadline environment.

• Create page layout concepts and design for catalog pages, keeping in mind the established look of the brand, from initial layout through finished, clean, print ready pages
• Create or manipulate graphics as needed/directed and store/ingest according to current SOPs
• Layout work for store signage and other non-catalog print
• Route and track projects internally and with outside vendors; make corrections; export publication ready files
• This position is deadline driven and requires conscientious adherence to schedules
• Management of creative assets including but not limited to pulling and formatting information required for print advertising, supplying assets to other departments and outside vendors as needed
• Responsible for understanding, and maintaining the brand graphic standards
• Contributes to analyzing, improving, and documenting overall production processes
• Support other production team members in meeting deadlines and quality standards as needed

ETL Developer – Entry Level Belleville, WI

Duluth Trading is looking for an Information Technology Developer to develop and oversee the operations related to extractions, transformations, and data loads (ETL) processes. You will be responsible for programming the queries and configuring job controls. Additionally you will be responsible for setting up data marts used by the business for creating automated reports and business intelligence.

You will work in a team environment meeting with customers to determine information technology needs, status, and cross-system issues on projects of small to medium sensitivity or complexity, including integration of data and database design.

You will be responsible for creating both system and user documentation for the ETL process. You will address problem tickets for bug fixes, design modifications, and enhancements to meet customer requirements.

Requirements:

• Bachelor's degree in computer science or related field
• Strong technical, analytical and problem solving skills
• Ability to write SQL code with knowledge of database design, and data modeling
• Excellent verbal and written communication skills
• A true passion for technology
• Ability to work well both independently and within a collaborative team environment
• Skillful in relating complex issues to non-technical team members
• Advanced knowledge of computers/systems required including Microsoft SQL Server, Access, and Excel
• Experience with ETL a plus

Receiving Lead – 2nd Shift Belleville, WI

Duluth Trading Company is a solutions driven workwear company and gear supplier for get-it-done guys and gals. We are currently seeking such an individual who can monitor and direct the daily flow of materials and employees in receiving and replenishing to meet the operational needs in our Distribution Center.

The ideal candidate will have supervisory or team lead experience, and at least one year of recent forklift driver experience. Ability to execute defined tasks and strive to improve on current procedures to decrease processing time, increase service levels and improve variable operating cost within the department is essential.

Duties and Responsibilities:

• Prioritize daily work schedule for the department, and work with other departments inside the warehouse to reallocate labor to best meet customer demand and the strategic company goals
• Plan effective use of department equipment and personnel to meet operating budget and service levels
• Assist DC Supervisor in the following areas:
• Creation of department budgets and operating guidelines
• Performance review process, creating a consistently high level of personal motivation among all personnel
• Training of employees
• Manage the development of meaningful labor and production measurements
• Build cross departmental communications with all functional areas of the company
• Assure that all actions taken with regard to direct reports are in accordance with established company policies
• Process receipts and replenish primary locations as needed to meet customer service levels

Knowledge and Background Requirements:

• Detail oriented with high level of accuracy
• Proven ability to manage multiple tasks & prioritize
• Exceptional organizational skills
• Forklift certification
• One year of recent forklift driver experience
• Experience in a supervisory or team lead role
• Basic keyboard and computer experience

Web Technologist Belleville, WI

Duluth Trading Company is seeking an energetic and passionate web technologist to develop and implement innovative solutions for digital and cross channel initiatives for Duluth Trading Company websites and related applications. As Web Technologist, you will play a lead role in architecting and executing the company's digital vision in a fast-pace, analytics-driven environment. You will partner with an amazing team of web marketers, analysts, merchants and other stakeholders to assess available technologies and develop solutions to meet business needs. An all-around web guru, the ideal candidate possesses a solid blend of business and technical savvy, and has a pathological need to learn new things as well as research problems and find solutions, think critically, and posses a deep understanding of e-commerce systems integration.

Responsibilities:

• Learn and understand the underlying data, structure, and technical details of Duluth's websites
• Develop a Swiss Army knife-like mental catalog of vendor technologies and approaches
• Document business requirements, specifications, process and user flows. Review current systems and document gap analysis for future systems as necessary
• Participate in the discovery, development, enhancement, maintenance, and testing of applications and web solutions for the business
• Act as key member of project teams by maintaining continuous communication with key stakeholders and developers throughout the development, testing, and rollout process
• Maintain awareness of web technology standards and trends, and make recommendations around new implementations

Required Qualifications:

• Demonstrated experience with e-commerce IT projects serving as Technical Project Manager, Business/Systems Analyst, Web Developer or related role
• In-depth knowledge of web systems, technologies, and trends
• Strong analytical, organizational and communication skills
• Attention to detail with strong process, planning and follow-up skills
• Working knowledge of programming, development, and technical architecture. Experience with HTML, CSS, JavaScript, XML, and relational databases
• Should have experience working with third party vendors
• Experience with omni-channel retail, mobile development, Omniture/SiteCatalyst, SEO, Photoshop, UX/user experience is also desirable

Product Designer / Manager (Men's Product Line) Belleville, WI

Duluth Trading Company is a solutions driven workwear company and gear supplier for get-it-done guys and gals. Duluth Trading Company is growing like weeds and we value that entrepreneurial spirit that brings out the best in our employees. We are seeking such a visionary individual with that get-it-done spirit that can jump in to managing all aspects of product development for our men's line.

The ideal candidate will have at least 4 years of relevant work experience in designing and developing apparel, and managing a product line in the outdoor market. This position will "need the eye" to develop and lead profitable product categories, regularly introduce new products that align with DTC strategic goals, and manage individual products throughout the product lifecycle. This role works closely with the business managers, technical designers, inventory, creative, customer service, and operations teams.

Other specifics we're looking for:

• Strong working knowledge of the competitive apparel marketplace
• Ability to understand the Duluth customer needs and develop product that is solution driven
• Ability to analyze market sales, styles and industry trends to achieve company goals
• Experience researching and selecting fabrics, trims and textile technologies that adhere to high standards of DTC brand
• Maintain and build vendor relationships to ensure products are produced with specified quality standards and delivered on-time
• Assist with product positioning in the DTC catalogue
• Facilitate in product videos
• Engagement with various test and trades panels
• Strong oral and written communication skills
• Demonstrate ability to prioritize and manage multiple projects from concept to completion with time constraints
• Highly organized and self-motivated with strong ability to multi-task
• Associate's or Bachelor's degree in a related field or equivalent experience required
• Ability to travel several times per year, both domestically and internationally
• Intermediate Microsoft Office skills
• Ability to play hard and work hard

If you want to join a company that is moving fast and full of exciting opportunities then send your resume to hr@duluthtrading.com . We have a fantastic work/life environment, great benefits and believe in our employees' personal and professional development.